GetWhy currently uses third-party sub-processors to provide infrastructure services. Prior to engaging any third-party sub-processor, GetWhy performs due diligence to evaluate their privacy, security, and confidentiality practices and executes an agreement implementing its applicable obligations.
| NAME | ADDRESS | DESCRIPTION OF PROCESSING | TYPES OF PERSONAL DATA | LOCATION OF PROCESSING | LEGAL BASIS FOR TRANSFER TO THIRD COUNTRIES |
|---|---|---|---|---|---|
| Amazon web Services Inc. | 410 Terry Avenue North, WA 98109-510, USA | Data storage, backups, CDN, DNS, SSL, domain management, emails | ‘ordinary’ personal data + asnwers and ticks to questionnaires + video and audio recordings | AWS EU (Ireland) region (s) | N/A |
| Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Audio transcription, natural language processing (English language studies) | ‘ordinary’ personal data + video and audio recordings | EU Multi-regions | N/A |
| Microsoft Corporation | One Microsoft Way, Redmond, WE 98052-6399, USA | Audio transcription, natural language processing (Non-English language studies) | ‘ordinary’ personal data + video and audio recordings | France Central | N/A |
| Typeform SL | C/Bac de Roda, 163 (Local), 08018, Barcelona, Spain | Participant qualification | ‘ordinary’ personal data + answers and ticks to questionnaires | United States / EU (Germany) – no data at rest in third country | Standard Contractual Clauses |
| Twilio Inc | 375 Beale St. #300, San Francisco, CA, 94105, USA | Video and audio recording (Moderated interviews) | video and audio recordings | AWS EU (Ireland) region(s) | N/A |
| Eleven Labs Inc. | 169 Madison Ave #2484, New York, NY 10016, USA | Audio transcription, audio generation | Video and audio recording | United States, Netherlands, Singapore | DPA |
| June Inc. | 1111B S Governors Ave, Suite 6491, Dover, DE 19904, USA | Product analytics, tracking of user activity on the GetWhy platform | Name, email, in-platform activity | AWS EU (Germany) region(s) | DPA |
| Hotjar Limited | Dragonara Business Centre, 5th Floor, Dragonara Road, Paceville St Julian’s STJ 3141, Malta | Participant qualification | Name, e-mail, gender, age, country | Amazon AWS eu-west-1 in Ireland | N/A |
As our business grows and evolves, the sub-processors we engage may also change. We will endeavor to provide the owner of a customer’s account with notice of any new sub-processors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates. For more information, you can contact us here.
For more information, you can contact us here.
